Shopping FAQ1. How long will it take for my order to be processed and delivered? Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 7-12 days for delivery, but sorry we do not offer overnight shipping right now. 2. How can I check the status of my order? We will send you a tracking no. in 3 to 5 days after you placed your order. It is traceable online. If you have any need, you could email our customer service linksjewelryuk@yahoo.com 3. How much shipping fee will be charged for each order and how can I track my parcel online? The tracking number would be sent via email once the items have been shipped. No matter how many items you purchase per transaction, it is free shipping. The shipping of the items is traceable online. 4. What should I do if I never received the shipment? After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our service team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in your order. 5. Is it safe to order on www.cheaplinkslondon.co.uk? Yes, please don¡¯t worry about that! It's safe and easy to order. Our website is now using McAfee and Security technology to help protect you from identity theft, credit card fraud, spam and malicious software. 6. How do I order on www.cheaplinkslondon.co.uk? Once you have found the item you would like to purchase, click on the ¡°Add to Cart¡± button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. 7. Do you ship your jewelry and ornaments worldwide? Yes, we will send your custom jewelry and ornaments worldwide, and it usually takes 7 - 12 days to deliver after you have approved your custom jewelry and ornaments. 8. What methods of payment do you accept? You could pay for your order via credit card. It is safe and secure to order on our website 9. What if I need extra help or advice about my purchase? If you need any assistance on your purchase, you may email to us. Then you should fill in the form, including your name, email and questions and submit them, our customer email is linksjewelryuk@yahoo.com 10. What kind of currency do you accept? At present, we only accept GB Pounds, US dollars and EU dollars. 11. Could you offer some suggestions about purchasing? Of course! A gift from www.cheaplinkslondon.co.uk perfectly expresses your feelings and honors at your life¡¯s important moment. You should make a decision according to the recipient, his or her or your taste or favorite, your ability to pay, the season and festival, the relationship between you and so on. 12. How can I make returns or exchanges? You can contact us by email linksjewelryuk@yahoo.com . As a general rule, articles in saleable condition are accepted to be returned and exchanged within 7 days after you receive them, accompanied by a sales receipt. 13. Items are usually cheaper if they are bought in bulk. Are you? Yes, it¡¯s sure! It will be cheaper if you are a package shopping or buy a lot of ornaments and jewelry and so on. 14. How to get my refund from www.cheaplinkslondon.co.uk? When we both reach the consensus of refund, please provide us your order information so that we can send the money back to you as soon as possible. 15. Are these Links of London jewelries 100% sterling silver & authentic? Yes, all our Links of London jewelries are solid genuine Italian 925 sterling silver items. Sterling is 92.5% pure instead of 100% pure in order to achieve the requisite hardness and stability to resist wear and tear, and hold its shape. Sterling silver objects are usually stamped with either the word "Sterling" or "925". 16. Do they come with original Links of London Packs? All our Links of London items are purchased from Links Hong Kong Distributors, 100% Authentic sterling silver made guaranteed, exactly the same as the items in New York stores. All our items are stamped with sterling silver or 925. They come with original links of London packages including a gift handbag, box and a silver care card except for free items. 17. How can I tell the difference between your authentic sterling silver items and other cheap replicas? If you have worn silver jewelries before, you can easily distinguish our items from the other cheap replicas by the color, weight and touch. Otherwise a professional jeweler will help. 18. What should I do if the items were damaged upon receipt? You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund. 19. Why are your prices so low but with good quality? Please do not suspect us since we have a lower price. We are absolutely legal and legitimate, just because we are direct agent. 20. How should I store my silver? Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your links of London store silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion. |
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